Terms and Conditions

Internet Shop raan-uv.com


The Internet Shop raan-uv.com at www.raan-uv.com is operated by: 

Radoslaw Sadowski,

Sales and Service Company RAAN-UV SYSTEMS RADOSŁAW Sadowski, registered in the Register of Entrepreneurs of the Mayor of the City of Torun, under number 57949. 

The Registered Office address:

ul. Makowa 14

87-100 Torun, Poland

The Sales Office address:

ul. Włocławska 167

87-100 Torun, Poland


NIP: PL 9561929933

REGON: 340496153

Bank account number in PLN: 61 1050 1979 1000 0090 6391 1813, ING Bank Slaski

Bank account number in Euro: PL 86 1050 1979 1000 0090 7639 1771, ING Bank Slaski

Tel. +48 56 655 67 51 (Monday to Friday from 8.00am to 4.00pm)

Fax: +48 56 699 55 32

E-mail: shop@raan-uv.com

Glossary of Terms


  1. The Internet Shop (the Shop) - the Internet Shop website at www.raan-uv.com operated by Sales and Service Company RAAN-UV SYSTEMS RADOSŁAW Sadowski.

  2. The Seller - Sales and Service Company RAAN-UV SYSTEMS RADOSŁAW Sadowski

  3. The Customer - any natural or legal person or entity placing an order in the Internet Shop (the Consumer or the Buyer having the entrepreneur status).

  4. The Consumer - a consumer buyer as defined in Article 22(1) of the Civil Code.

  5. The Parcel- the package containing goods purchased by the Customer and sent to him by courier. 

§ 1

General Provisions

  1. These Terms and Conditions shall apply to all orders and contracts made for the sale and supply of goods in the Internet Shop.

  2. In order to use the Internet Shop the Customer should have the computer with the internet access and the software that allows to view web pages. The browser should support Cookies.

  3. The object of the sales contract are goods presented on the Internet Shop website at www.raan-uv.com at the moment of placing an order.

  4. All prices shown on the website are given in Euro with the possibility of conversion to the currency of the country of destination, with the proviso that prices for Customers from Poland are given net. The price indicated for each item does not include delivery costs.

  5. The Shop offer is valid on the territory of the Republic of Poland and other European countries.

  6. The Shop reserves the right to change prices of goods, withdraw and introduce products, offer goods at discount prices and conduct and cancel promotional campaigns. This does not limit in any way the rights acquired by the Customer, i.e. changes do not apply to any confirmed orders.

  7. All goods are available for retail and wholesale purchase. However, wholesale Customers are asked to e-mail their inquires in the first instance. 

§ 2

Order Placement 

  1. Online orders can be placed 24h/day.

  2. To place an order the Customer should add a product to his shopping basket, enter his personal data and indicate the method of delivery and payment.

  3. The Customer may select one of the following ways of payment:
    a) bank transfer (in the transfer title please enter the order number).
    b) paying cash on delivery to a carrier
    c) PayPal payment

  1. All orders are confirmed by e-mail or telephone within 5 days of their placement. The confirmation makes the sales contract valid.

  2. Cancelling and modifying orders is possible until the moment of the order confirmation. To do so, the Customer should contact the Shop by email or telephone. 

§ 3

Order Fulfilment

  1. Orders are completed on the condition the Customer provides in the order form true and accurate personal data and contact details, including his email address and phone number. Inaccurate personal data can make purchasing impossible.

  2. In the case of providing an incorrect registration or order form the Shop will make every effort to contact the Customer to confirm placed orders.

  3. Orders placed on holidays (Sundays and bank holidays) shall be processed on the first working day following the day of the order placement.

  4. The Shop will make every effort to ship goods within the shortest possible time. The shipping time is on average between 2 and 21 working days.

  5. In the event that it is impossible to complete the order, the Customer will be notified immediately but at the latest within a period of a maximum of 14 days from the day of making the contract, and the Seller will return the Customer the prepaid sum of money for the order. The Customer may also agree to prolong the time of the contract or purchase another product, and this should be confirmed by the Customer by e-mail no later than within 48 hours of receipt of the notice from the Seller of his inability to complete the order.

  6. The promotional and bargain sales cover a limited number of goods and orders are completed according to the time of their placement and are subject to stock availability.

  7. With the ordered goods the Customer receives the confirmation of purchasing, i.e. an invoice . In order to obtain the VAT invoice the Customer must provide the exact recipient data necessary to issue the invoice. 

§ 4


  1. The Shop ships goods by courier. Goods are dispatched every day from Monday to Friday.

  2. Delivery charges shall be added to the order and are covered by the Customer.

  3. Delivery charges are calculated according to the price list presented in Annex 1, which is an integral part of these Terms and Conditions.

  4. The information about carriage charges is also shown during the on line ordering process.

  5. When the package weight exceeds 65 kg (calculated by means of the formula: length x width x height x 250, where the unit of measurement is meter), delivery charges may differ from the ones indicated in the order form and Annex 1. In this case the Customer will be informed about the delivery cost in the order confirmation.

  6. The goods may be shipped in several consignments after prior notification of the Customer.

  7. All orders in excess of EUR 500 are delivered without carriage charge.

  8. In the event of goods delivered by courier and the Customer's absence, the courier will retry to deliver the package within two consecutive working days. If the Customer, despite three consecutive delivery attempts, does not collect the package it will be sent back to the Seller and the Customer will be subject to delivery and return charges to cover delivery costs incurred by the Seller.

  9. In the event of dispatching goods by courier, the Customer shall inspect the package (Article 545 (2) of the Civil Code). In the event of damaged products it is necessary to write a complaint protocol in the presence of the courier as well as immediately inform the Shop by email. The Customer’s failure to write the complaint protocol results in the expiry of his right to submit a claim.

  10. In the case of returning goods due to the Customer’s negligence to collect them, the Shop may request from the Customer contractual penalty of EUR 100 plus 15% of the value of ordered and not collected goods. In the case of consumer sale, the general Civil Code regulations regarding the liability for damage are applied.

  11. In the case referred to in the previous paragraph the Buyer having the entrepreneur status can try to reorder the goods within 7 days from the date of return. The order may be carried out only after receiving prepayment/surcharge covering the ineffective and current delivery costs. In this situation the Shop does not charge penalties referred to in the previous paragraph. 

§ 5


  1. The Buyer has the right to claim purchased goods.

  2. The claim must be submitted in writing to the Shop address stated above or by e-mail at shop@raan-uv.com

  3. Before submitting a claim, it is recommended to contact the Shop by e-mail or telephone-this will help to process the claim swiftly.

  4. It is required to attach a copy of proof of purchase and information about the reason for complaining with claimed goods. The claim made by the Buyer having the entrepreneur status will not be processed without attached copies of proof of purchase and without original packaging.

  5. In the case of contracts concluded with the Consumer claims are processed in accordance with the applicable law of 27 July 2002 on specific terms and conditions of consumer sale and amendments to the Civil Code.

  6. The Consumer shall lose the right to claim goods for their inconsistence with the agreement if he fails to notify the Shop about it within two months since the inconsistence was detected.

  7. Claims made by the Consumer are considered within a period of 14 days.

  8. In the case of contracts concluded with the Buyer having the entrepreneur status appropriate Civil Code provisions for warranties are applied. In the event of unjustified claims all the costs of the claim shall be covered by the Buyer. The Shop does not refund the cost of sending back claimed goods in this case.

  9. The Consumer’s rights resulting from the inconsistence of goods with the agreement, or the warranties for the Buyer having the entrepreneur status for defected goods, do not limit in any way their rights arising out of the guarantees granted by the guarantor, as specified in guarantee documents. 

§ 6


  1. The Seller shall not be responsible for taxes, duties and local charges in the country of destination.

  2. The Buyer shall bear the full cost of taxes, duties and local charges in the country of destination. 

§ 7

Cancellations and Returns

  1. The Consumer is entitled to cancel the sales contract with the Shop without giving reasons by submitting a declaration in writing within 14 days from the date of receipt of the goods.

This condition shall be duly fulfilled if the Consumer sends his declaration before the end the period mentioned.

  1. The right to cancel the contract shall not be granted to the Consumer in the following cases:

- Unique services specified in the Consumer’s order or services which are exclusively related to this Consumer Services which cannot be returned due to their nature
- Services launched with the consent of the Consumer, before the expiry of the period under Article 7 (1) of the Act of 2
- March 2000 on the protection of certain consumer rights and the liability for damage caused by a dangerous product.

- Audio and video recordings and data storage devices when their original packaging is removed by the Consumer
Contracts for services whose value is determined by price fluctuation on the financial market.
- Press delivery
- Gambling services .
          In the event of cancelling the contract the Consumer is required to return goods in pristine unused condition, unless the change was necessary for operation purposes.

  1. The Consumer is liable for the cost of returning goods; the cost is non-refundable.

  2. The Consumer is required to return goods immediately within a period of no more than 14 days from the date of cancelling the contract.

  3. The Consumer should take reasonable care to ensure the goods are securely packed.

  4. The price paid for the goods and the delivery costs incurred by the Consumer will be refunded by the Shop within 14 days from the date of cancelling the contract.

  5. The Buyer having the entrepreneur status does not have the right to cancel the contract within 14 days. The terms of cancelling the contract for such Buyers are regulated by provisions of the Civil Code. However, the Seller reserves the right to solve problems individually. 

§ 8

Registration and privacy policy

  1. By filling in the order form the Customer declares that the personal data are correct.

  2. On completing the order form the Customer gives his consent for processing personal data in order to complete the order by the Seller, who is at the same time the data administrator pursuant to the provisions of the Act of 29 August 1997 on the protection of personal data.

  3. The Shop does not disclose any personal data to any third party not related to ordering process.

  4. Pursuant to the above-given Act the Customer has the right to verify, edit and remove his personal data. The Seller gives each Customer the right to control his personal data processing under Article 32 of the above-mentioned Act on the protection of personal data.

  5. Providing personal data by the Buyer is voluntary. However, the lack of consent, referred to in clause 7. 2 on processing personal data, makes it impossible to complete the Buyer's order. 

§ 9

Final Provisions

  1. In cases not regulated by these Terms and Conditions the provisions of civil law and ,in particular, the Civil Code, the Act of 2 March 2000 on the protection of certain consumer rights and the liability for damage caused by a dangerous product and the Act of 27 July 2002 on specific terms and conditions of consumer sale and amendments to the Civil Code are applied.

  2. The Shop does not seek to exclude or limit any mandatory rights granted to the Consumer by provisions of civil law. In the event of a conflict between hereby provisions and mandatory provisions of civil law, priority shall be given to the latter.

  3. The settlements of disputes which may emerge between the Seller and the Buyer having the entrepreneur status are subject to the competent court considering the registered office of the Seller. The settlements of disputes which may emerge between the Seller and the Consumer are subject to the competent court considering the place of residence of the defendant.

  4. These Terms and Conditions are available in the electronic version on the Shop website at www.raan-uv.com ( Tab "Terms and Conditions") of 09.01.2013

  5. The Shop reserves the right to amend these Terms and Conditions. All amendments shall take effect at the moment of being posted on line. Orders made prior to the amendments shall be completed according to the existing Terms and Conditions.

  6. If you have any questions or concerns, the Shop would be pleased to receive them by email, using the form provided in the "Contact Us" Tab or by telephone.

    ANNEX 1

Privacy policy

1. General information

This Privacy Policy sets out the rules for the processing and protection of personal data provided by Users in connection with their use of online blind services through the Website.

2. The administrator of personal data contained in the website is the Sales and Service Company RAAN UV-SYSTEMS Radosław Sadowski with registered office in Toruń, Makowa 14, Poland, VAT no.: PL9561254234, REGON 340496153

3. In the interest of security of the data entrusted to us, we have developed internal procedures and recommendations to prevent unauthorized access to data. We control their performance and constantly check their compliance with the relevant legal acts - the Law on Personal Data Protection, Regulation of the European Parliament and Council (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and the repeal of Directive 95/46/EC third country - a country not belonging to the European Economic Area. Act on the provision of electronic services, as well as any type of implementing acts and Community legislation.

4. Personal Data are processed on the basis of the consent expressed by the User and in cases where the law authorizes the Administrator to process personal data on the basis of law or to implement the contract concluded between the parties.

5. The Website performs the functions of obtaining information about users and their behavior in the following way:
a) by information entered voluntarily in forms
b) by collecting "cookies" [see "cookie policy"].

6. The website collects information voluntarily provided by the user.

7. The data provided in the form are processed for the purpose resulting from the function of a specific form in order to process the service and implement the sales contract.

8. Personal data left on the site will not be sold or made available to third parties, in accordance with the provisions of the Act on the Protection of Personal Data.

9. The data contained in the form may be viewed by the natural person who placed it there. This person also has the right to modify and cease the processing of their data at any time.

10. We reserve the right to change the privacy policy of the website, which may be affected by the development of internet technology, possible changes in the law in the field of personal data protection and the development of our website. We will inform you about any changes in a visible and understandable way.

11. The Website may contain links to other websites. Such websites operate independently of the Website and are not supervised in any way by the www.raan-uv.com.pl website. These websites may have their own privacy policies and regulations that we recommend to read. 

If in doubt about any of the provisions of this privacy policy, we are available - our data can be found in the tab - CONTACT.

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